Shipping Policy
Shipping to the USA
We currently ship orders to customers across the entire USA.
Shipping Costs
We offer free shipping for all orders within the USA. No additional shipping costs will be charged everything is clearly displayed at checkout.
Order Processing Time
Orders are processed within 1-3 business days, Monday to Friday.
Orders placed before 12:00 AM (Florida Time). will be processed on the same business day.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
The total delivery time is 5-9 business days from the order date.
Our estimated shipping time is 4-6 business days but may vary due to external factors such as weather conditions or delays with delivery services.
Deliveries are made on weekdays (Monday to Friday).
Shipping Carriers
We ship via reliable US carriers such as UPS, FedEx, and USPS.
All shipments are insured against loss or damage during transit.
If there are any issues with delivery, you can contact our customer service at any time.
Package Not Received?
If your order has not arrived within 10 business days, please contact our customer service via email at helpdesk@decayo.com so we can investigate and arrange a replacement or refund if necessary.
Track Your Order
Once your order has been shipped, you will receive an email with a tracking number.
You can easily track your package using the link provided:
Note: It may take 1–3 business days for tracking information to appear in the system.
Currency
All prices on our website are shown in (USD $).
All payments are processed in USD. Please note that any currency conversion or international bank fees are the customer’s responsibility.
Data Protection and Compliance
At Decayo, we take your privacy seriously.
We protect your personal information and comply with applicable U.S. data protection and consumer privacy laws, including the California Consumer Privacy Act (CCPA) and other relevant state regulations.
We collect and process personal information only when legally permitted – for example, with your consent, to fulfill an order, or for legitimate business purposes.
As a customer, you have rights regarding your personal information, including the right to access, correct, or delete your data, and to request details about how it is used or shared.
Contact Information
Business name: Decayo
Address: 2394 W Oak Ridge Rd, Orlando, FL 32809, United States
Email: helpdesk@decayo.com Phone: +17864299271
Customer service hours
Monday to Friday: 08:00 – 18:00
Saturday and Sunday: 10:00 – 17:00
We responds to your inquiry within 24 ours.